WARRANTY POLICY
All products sold by Sports World SA are backed by the manufacturer's warranty. As an authorized dealer for 9 premium global brands, we ensure every warranty claim is handled swiftly and professionally.
WARRANTY COVERAGE
Cardiovascular Equipment
Treadmills, Bikes, Ellipticals & Rowers
Strength Equipment
Machines, Cable Systems & Multi-Stations
Pilates Equipment
Reformers, Cadillacs & Accessories
⚠️ Wooden frames must not be positioned next to convection radiators or air conditioning units.
✓ What's Covered
- Manufacturing defects in materials and workmanship
- Electrical and mechanical component failures under normal use
- Structural frame defects and weld failures
- Motor failures on cardiovascular equipment
- Any component that fails to perform its intended function under normal operating conditions
✗ What's Not Covered
- Damage caused by misuse, abuse, or negligence
- Normal wear and tear beyond the specified wear-item period
- Damage from improper installation or unauthorized modifications
- Cosmetic damage including scratches, dents, or paint chipping
- Damage caused by using non-original or incompatible accessories
- Commercial use damage on equipment sold for home use
- Damage from power surges, floods, or other external events
HOW TO CLAIM
Contact Us
Reach out via WhatsApp, email, or our contact page with your order number and a description of the issue.
Inspection
Our technical team will assess the issue. In most cases we send a technician to your location within 48 hours.
Resolution
If the defect is confirmed under warranty, we repair or replace the component at no cost to you — including shipping.
Follow-up
After resolution, we follow up to ensure everything is working perfectly. Your satisfaction is our priority.